Deliverables
Monday, November 12th, 2007San Francisco, Day 1, 2PM-3PM
Back at Citizen Space, I get asked more about what I do:
What deliverables do you present to your clients?
With my own clients?
Yes.
I like to do workalongs — interviews and observation of how people are working. What are they doing? What’s great? What’s frustrating? Where do they want to go? This can be presented to the client as video and write-ups.
Then the client can choose to proceed with me or on their own. We do iterative project management. People at the company work in teams for a small part of their time, and every two weeks, we have deliverables.
This can be new web pages, or a new timesheet login process, or anything people at the company want to do to make their work and lives better. And the really inspiring thing for me is, over even three or six months, people at the company get used to working this way, and I’m not needed anymore. They do it on their own.
It’s intense process-consulting.
Yes.